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FAQs

Below are answers to some of our most frequently asked questions. If you still have questions, please contact us, and we will be happy to help!


How often should I have my door serviced?

It is recommended that you have your door serviced at least once a year for standard doors and even twice a year for carriage house doors.


My door only opens about a foot and slams back down. I heard a loud bang and now my door won’t open. What should I do?

You probably have a broken spring. Call us for this type of service, as it can be very dangerous without the right tools and expertise.


How can I fix my remotes?

Check the lock button on your wall button. This feature turns off the radio frequency for your motor; therefore, all of your remotes will not work while it is on. Press and hold the lock button for 3 seconds to turn it off in most cases.


What should I do if my garage door opener motor runs but the door won’t move?

Make sure the operator didn’t become disengaged. If you can lift your door by hand without pulling on the red release cord, then it is disengaged. Re-engage the door by pulling the red release cord, put the door halfway open, and hit the wall button. It should automatically engage itself. If it doesn’t, see your owners manual for more details. If it is not disengaged then you probably have a stripped gear or carriage depending on the type of motor you have. Call us for this type of service to ensure it is properly repaired.


Why is my door making a screeching sound when it opens and closes?

It might be time for a service, lube, and adjust if you haven’t had one in a while. Try lubing the moving parts of the door with a silicone spray. If you have old steel ball bearing rollers, it might be time to replace them with new nylon-coated bearing rollers to quiet the door down.


Why is there a gap under my door?

Depending on the type of door, it might need a limit adjustment or even new astragal. Check your concrete. It may be uneven causing gaps along the bottom.


What is ANSI/UL 325 2010 Regulatory Compliance?

ANSI/UL 325 is the Standard for Safety Door, Drapery, Gate, Louver, and Window Operators and Systems. To protect your family, pets, visitors, and property, we use only UL 325-compliant products and follow the installation safety standards set forth in the Underwriters Laboratories 325 2010.


What are the benefits of an insulated garage door?

A garage door opening represents a large opening in your home’s thermal barrier. Aligned with the tax credit incentives to promote a healthier and more energy-efficient environment, an insulated garage door will help to reduce the amount of outside temperature that enters your garage, thus reducing the amount of energy required to cool or heat your home. Insulated doors also reduce noise from the exterior of your home.

When you want the best Call R&S
Serving Alameda, Contra Costa, Marin & Sonoma Counties
1826 7th Street Richmond, CA 94801