What to Look For in a Garage Door Service

Beat your path to the door! The average garage door opens three to five times a day, or roughly 1,500 times every year. This means that many garage doors break before they are supposed to. 

You should expect to call a garage door service sooner rather than later. Yet you shouldn’t call the first service you see. To find the best services in your area, you need to do some research. 

How can you find informative customer reviews? What websites should garage door companies have? How can you find good deals on garage doors? 

Answer these questions and you can find your perfect garage door with a few easy steps. Here is your quick guide.

Customer Reviews

The best way to determine if a garage door repair company is right for you is to read customer reviews. You can find many websites that host customer reviews, including Yelp.

You should read both positive and negative reviews and write notes on a company’s strengths and weaknesses. A company may specialize in particular types of garage doors, and you should not hire the company if it does not repair your specific garage door. 

No company is perfect, and it’s okay to hire a new company that does not have a strong reputation yet. However, you should never hire a company that disrespects its customers or fails to return phone calls or emails from customers. 

If you’re having trouble finding reviews online, you should talk to your friends and family. They may recommend a company to you.

Better Business Bureau Profiles

The Better Business Bureau (BBB) catalogs customer complaints and assigns letter grades to companies. You should look at a company’s BBB page if their customer reviews seem fine. 

Many companies have at least one complaint from a customer. It’s okay to hire a company that has a complaint as long as an employee has resolved the complaint. You should never hire a company that refuses to address a complaint or treats a customer rudely.

See how one company’s BBB ratings compare to its competitors. You should order services from someone with the highest ratings possible. 

The BBB also lets you see how long a company has been in business and who its managers are. Get the names of the managers and look at their LinkedIn pages. Managers with formal business degrees and extensive experience with garage doors are more likely to be trustworthy.

Websites

The best garage door repair companies have websites advertising themselves. The website should give you clear information about the company’s services, including its specialties. You should also know how to contact the company. 

Look for portfolios displaying the company’s work. You can also find images in blog posts showing how employees repair doors. 

Companies should have pages that inform you about safety and maintenance tips. These pages indicate that employees care about your safety and will help you solve problems.

It’s okay if a website does not have a lot of pages. The key is that you understand what the company can do for you. If you’re confused by the language or don’t know things like the company’s experience, you should hire any of its employees. 

Physical Locations

You can hire a garage door service online without visiting the store in person. However,  visiting the store gives you an opportunity to meet employees and get advice on your garage door. You can also check on the quality of the company’s services. 

The company you hire should have a permanent storefront, not a temporary garage. The store should be clean, and the workers should seem happy to be there.

As you are walking around, take a look at the technicians’ uniforms and trucks. They should have the company’s logo on them. If they don’t, the company may be hiring subcontractors, which suggests that they do not have permanent staff.

You should also take a look inside the trucks. The interiors should be clean and well-organized with enough space for new garage doors. If they seem dirty or cramped, the employees are not paying attention to small details. 

Economics

Your garage door repair should always come with a warranty. If you notice any problems within 30 days of the repair, you should be able to call the company and get your money back. You should also get advice on how to prevent similar problems in the future.

Prices vary depending on what door you have and what other services you may need. You should look at prices from competing businesses and see if the estimates you are receiving are fair. If they are not, you should not hire the company. 

You may qualify for deals if you buy multiple doors or garage door services at the same time. But a company should not be aggressive when trying to sell you its services. If you don’t want to buy another door or order a different service, you should not have to do so.

Finding the Best Garage Door Service

A great garage door service has a few characteristics. Customers vouch for it, including your friends. The Better Business Bureau supports it and describes no major problems with the company’s managers.

The company runs a website that provides useful guides on garage door maintenance and clear details about its services. The company store is clean and well organized. You can get a new door for cheap and receive a free warranty just in case. 

Look at local companies with long track records of success. R&S Erection of Richmond Inc. serves the Richmond, California area. Contact us today.